Double your profits from VoIP network operations

“The Palladion product clearly is the most advanced monitoring product we’ve seen. We use it continuously, every day. It gives us full visibility of our Network Operations and also the service quality we deliver to our customers. In addition the support we have received from Teraquant has been great. They have been alongside us throughout and just a real pleasure to work with.”

Chris Hall, Vitelity Communications, LLC

Double Your Profits from VoIP Network Operations

Our customers have quantitatively measured the improvements and efficiencies that Palladion voice service assurance software has delivered to them. Do the calculation. Apply these cost improvements to your business. Our customers have achieved the following with Palladion:

  • Reduced operations support costs by 37%
  • Reduced customer churn from 1.5% to 0.6%
  • Reduced the number of trouble tickets by 90%
  • Resolved trouble tickets 60% faster

If you apply these calculations to your VoIP Network Operation, you could at a minimum double your net profit. Click here to request a copy of a spreadsheet that will calculate your ROI.

Which one of these is you?

  • You wish you could clone yourself. There is enough work for two of you to do?
  • You are constantly distracted with operational problems, you are not able to get complete as many of the engineering projects as you would like?
  • You would like to double your profits?
  • You would like to solve problems in the network and make sure they never happen again?
  • You would like to solve your customer problems proactively, without them needing to call to complain?

“Our business at Telovations has doubled over the past year. We believe that it is essential that any successful service provider aligns human resources as well as network capacity with the growth plans of the business. We do not believe in over hiring or over building as most failed service providers have learned over time. Palladion has allowed us to maximize the resources we currently have. Because of the productivity gains Palladion offers us, we can manage our increased volume with the current staff and have freed some of them up to focus on revenue-generating activities. This has made an immediate impact to our top and bottom line. Palladion is certainly head and shoulders above any other monitoring system we have looked at and helps us to more effectively support our customers.”

Doug Knight, Telovations

Click here for more information.

Ensure You Maximize Roaming Revenue

The global roaming market is expected to grow 86% over the next five years, delivering revenues of $67 billion by 2015, or 6.3% of total mobile service revenues worldwide1.

Bill shock suppresses revenues from this market. If roaming subscribers are reticent to use the services for fear of the bill they will receive when they return home, roaming revenue is not achieving its potential. Welcome SMS system is a unique means, exclusive to the carriers, to communicate with their subscribers in an efficient way, through SMS. Carriers can inform their subscribers of the roaming charges, special offers and easy ways to ensure they make a good manual network selection, thus stimulating demand.

The global mobile advertising market is forecast to grow at a compound annual growth rate of 43% to €8.7 billion in 20142.

The Teraquant Welcome SMS System provides an easy to use low-cost means to communicate with your subscribers, plus Inbound and Outbound Roamers, on an automated or scheduled basis.

The system supports the following scenarios:

  • Welcome to Mobile network for non-home subscriber Inbound Roamers.
  • Welcome Home SMS for subscribers returning to home Network after having roamed onto other foreign networks.
  • Emergency SMS to outbound roamers. Should an important event occur within country, upon user instigation, the system will send a SMS text message to all subscribers currently out of country and roaming on foreign networks.
  • Communicate promos and keep in touch with subscribers.

Record all Welcome SMS messages sent with recipient.

Key Features

  • Platform independent – can integrate with any GSM or CDMA based wireless network.
  • Easy message composition and scheduling of SMS text messages to be sent to the subscriber.
  • Central web services hosting.
  • Browser control of system via GUI.
  • SMS text messages specific to Roamers from MCC, (Mobile Country Code) and MNC (Mobile Network Code).
  • Comprehensive reporting of all Welcome SMS activity.
  • Reports can be exported as .CSV or as pictures or Bit Maps (.bmp and JPEG).

References

  1. from Informa Telecoms & Media
  2. from Berg Insight